How can we help you?
Here you'll find everything you need
There's smell or taste?
The taste may be the result of one...
Water is weak or not coming out?
In the beginning we...
Device using too much water or electricity
Water drainage depends greatly on the extent of c...
Frequently Asked Questions
We like transparency and dealing with taste. We have prepared clear answers to all your kind inquiries
What does the desalination device look like after installation?
depends on the type of device, Many devices are of the type that is installed under the kitchen sink, as shown in the following figure:
How do I request a desalination device for my home?
You have two ways:
1- Through the shopping cart in our store https://uae.naqi.sa/en/
2- By providing us with your mobile number via the link https://uae.naqi.sa/en/order/
how are our prices, Is it cheap or high ?
What distinguishes Naqi, praise be to God, is its keenness to provide the best product with the best quality, with the best service, at the lowest possible price.
In general, prices depend on the specifications of the product chosen.
Where are the cities covered by Naqi services?
By the grace of God, our services cover United Arab Emirates. If you would like to know whether we offer our services in your city or province, Estimated via the link:
Does the desalination device cool the water?
Certainly not the function of the desalination device focused on desalination and purification of water, And when you want to cool the water, we have refrigerators for water desalination devices that you can order separately
Is the home desalination device healthy and safe?
Yes, of course, For the following reasons:
- By the grace of God, our rational government provides homes with potable water. What affects the water is the poor pipes in the house as well as the tanks and their lack of cleanliness. As well as the difference in the rate of salts from one house to another.
- All our desalination devices contain at least 6 filters that primarily seek to remove water contaminants, The additional value of reverse osmosis desalination plants lies in their ability to get rid of dissolved solids in the water, including salts.
American, Taiwanese or Chinese?
The country of manufacture has no effect on the quality of the device. All Naqi appliances are manufactured according to Naqi specifications, standards and quality. All devices are under the care of an impeccable warranty against manufacturing defects for 2 years and 5 years of free service, So you don’t have to worry
What is the nationality of the technicians?
All technicians are specialists from different Arab nationalities.
Are the technicians qualified?
We have a strict training policy of nearly 200 training hours. After that, the technician undergoes rigorous examinations to ensure the eligibility of any technician before his job approval
where are naqi shops, And naqi management?
By the grace of God, there is no store or exhibition for Naqi. Naqi relies in its sales policies on selling (online) such as Amazon, Noon and Souq.. etc. in order to reduce the price of the product to the maximum possible degree.
Naqi management location as well as customer service in Olaya, north of Riyadh
You can search on Google Map “Naqi Water Desalination” and visit us
How do I change the filters and how much are their prices ?
Regular maintenance every 6 months. in which the first, second and third phases are changed, After a year has passed, a change to the fifth, sixth, and seventh stages (if any) is added to it, and after two years have passed, a change to the fourth stage is added to it
6 months maintenance: phase 1, 2 and 3 at 120 dirhams, including installation and tax
One year maintenance: Phase 5, 6 and 7 at 180 dirhams, including installation and tax
Two-year maintenance: changing the fourth stage (the salt filter) at a price of 160 dirhams, including installation and tax
How much filtered water does the device get?
The device produces between 240-300 liters per day of desalinated water, i.e. between 12 to 18 large water bottles (water container).
How long does the device need to fill the tank that comes with it?
The speed depends on the level of cleanliness of the house water, but in general the device can fill between 15-20 liters in about 15-20 minutes
How much salinity after installing the device?
The device desalinates and purifies water from salts up to approximately 50-120 TDS to be Naqi and drinkable.
Salts can also be stopped completely, as the body compensates for salts from different meals