{"id":179869,"date":"2024-12-29T16:20:07","date_gmt":"2024-12-29T12:20:07","guid":{"rendered":"http:\/\/ec2-3-72-187-20.eu-central-1.compute.amazonaws.com\/retrieval\/"},"modified":"2025-01-02T13:57:22","modified_gmt":"2025-01-02T09:57:22","slug":"retrieval","status":"publish","type":"page","link":"https:\/\/uae.naqi.sa\/en\/retrieval\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"179869\" class=\"elementor elementor-179869\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fbb3c38 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fbb3c38\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e652571\" data-id=\"e652571\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb5867a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"cb5867a\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">Return and Exchange Policy<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff550f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff550f4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d6547c\" data-id=\"8d6547c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09120ef color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"09120ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li>The customer has the right to cancel the order at any time before the delivery process is completed<\/li>\n<li>The customer has the right to have the product maintained by the Naqi team during the warranty period<\/li>\n<li>The customer has the right to submit a request to replace or return the product in the event of a problem that cannot be maintained by the maintenance team.<\/li>\n<li>In the event that the customer is entitled to a refund, the refund will be made to the customer&#8217;s bank account within 12 working days.<\/li>\n<li>The warranty for Naqi desalination devices is two years on manufacturing defects and 5 years of free service (visits and labor).<\/li>\n<li>The periodic maintenance schedule must be adhered to by changing the first three filters every six months for (120 dirhams), changing the last three filters every year for (190 dirhams), and changing the fourth filter every two years for (160 dirhams).<\/li>\n<li>The electrical parts must not be exposed to water.<\/li>\n<li>The device must not be subjected to any change, maintenance, or transfer work from another company.<\/li>\n<li>The device should not be exposed to direct sunlight and weather conditions.<\/li>\n<li>If any of the items mentioned are violated, the warranty will be considered void.<\/li>\n<li>In the event of a problem with the product, the customer must submit a maintenance request on the website through the following link:<\/li>\n<\/ul>\n<p><a href=\"https:\/\/uae.naqi.sa\/en\/complaints\/\">https:\/\/uae.naqi.sa\/en\/complaints\/<\/a><\/p>\n<ul>\n<li>The customer will be contacted within 5 working days to schedule an appointment to implement the service<\/li>\n<\/ul>\n<p><strong>We are happy to serve you,<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Policy The customer has the right to cancel the order at any time before the delivery process<\/p>","protected":false},"author":7575,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-179869","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/pages\/179869"}],"collection":[{"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/users\/7575"}],"replies":[{"embeddable":true,"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/comments?post=179869"}],"version-history":[{"count":1,"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/pages\/179869\/revisions"}],"predecessor-version":[{"id":179870,"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/pages\/179869\/revisions\/179870"}],"wp:attachment":[{"href":"https:\/\/uae.naqi.sa\/en\/wp-json\/wp\/v2\/media?parent=179869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}