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Return and Exchange Policy

  • The customer has the right to cancel the order at any time before completing the delivery process
  • The customer has the right to have the product serviced by a Naqi team during the warranty period
  • The customer has the right to raise a request to replace or return the product in the event that there is a problem that cannot be maintained by the maintenance team.
  • In the event that the customer is entitled to a refund, the refund process will be on the customer’s bank account within 12 working days.
  • Naqi desalination devices guarantee two years against manufacturing defects and 5 years free service (visits and labor fees).
  • The periodic maintenance schedule must be adhered to by changing the first three filters every six months at (120 dirhams), changing the last three filters every year at (180 dirhams), and changing the fourth filter every two years at (160 dirhams).
  • Electrical parts must not be exposed to water.
  • The device must not be exposed to any changes, maintenance or transfer from another company.
  • The device should not be exposed to direct sunlight or weather conditions.
  • If any of the items listed are breached, the guarantee is void.
  • In the event of a problem with the product, the customer must submit a maintenance request on the website through the following link:

https://uae.naqi.sa/en/complaints/

  • The customer will be contacted within 5 working days to schedule an appointment to implement the service

 

We are happy to serve you.